> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Desk Chat

> Chat agent under Agents — personality and skills for desk-side work (distinct from Voice Desk Chat ops).

**Desk Chat** is the chat agent under **Agents**. Configure personality and skills for desk-side work. Day-of execution (“draft follow-ups,” “send open invoices”) runs in **[Voice Desk → Chat](/product/voice-desk/chat)**.

Open: [mixr.network/agents/voice/agent?section=desk](https://www.mixr.network/agents/voice/agent?section=desk)

Agents sections: [Voice](/product/agents/voice) · **Desk Chat** · [Phone Line](/product/agents/phone-line)

## Scope

| Surface                                           | Role                                                                         |
| ------------------------------------------------- | ---------------------------------------------------------------------------- |
| **Agents → Desk Chat**                            | Configure the chat agent — personality, skills, how it assists between calls |
| **[Voice Desk → Chat](/product/voice-desk/chat)** | Execute ops prompts against a scoped call from Recents                       |

## Related

* Phone persona and call tools: [Voice](/product/agents/voice)
* Number and escalation: [Phone Line](/product/agents/phone-line)
* Post-call execution: [Voice Desk Chat](/product/voice-desk/chat)