> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents overview

> Voice, Desk Chat, and Phone Line — configure the phone agent, desk agent, and production line.

**Agents** has three sections that match the product:

| Section                                      | Function                                                 |
| -------------------------------------------- | -------------------------------------------------------- |
| **[Voice](/product/agents/voice)**           | Phone agent — greeting, knowledge, tools, spoken persona |
| **[Desk Chat](/product/agents/desk-chat)**   | Chat agent — personality and skills for desk-side work   |
| **[Phone Line](/product/agents/phone-line)** | Number, usage, and escalation for live transfer          |

Open: [mixr.network/agents/voice/agent](https://www.mixr.network/agents/voice/agent?section=agent)

Inbound answers on Phone Line; outbound reminder calls are scheduled under [Reminders](/product/voice-desk/scheduler). Both appear in [Recents](/product/voice-desk/desk). Post-call execution continues in [Voice Desk Chat](/product/voice-desk/chat).