> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Voice

> Phone agent configuration — greeting, knowledge, tools, and spoken persona for inbound and outbound calls.

**Voice** is the phone agent under **Agents**. It defines what callers hear, what the agent knows, and which tools it may use on live inbound and outbound calls.

Open: [mixr.network/agents/voice/agent?section=agent](https://www.mixr.network/agents/voice/agent?section=agent)

Agents sections: **Voice** · [Desk Chat](/product/agents/desk-chat) · [Phone Line](/product/agents/phone-line)

## Configuration

| Field                | Function                                                                                |
| -------------------- | --------------------------------------------------------------------------------------- |
| **Import / setup**   | Sync services, hours, and FAQs from your website                                        |
| **Greeting**         | Inbound opening (required)                                                              |
| **Behavior**         | Priorities, tone, and refusals (required)                                               |
| **Knowledge**        | Prices, hours, and policies required on the call (required)                             |
| **Business profile** | Extended FAQs, brand context, policy constraints                                        |
| **Voice**            | Spoken persona                                                                          |
| **Tools**            | Calendar, email, payments on live calls — enable only what is authorized for production |
| **Workspace**        | Shared organizational context                                                           |

Voicemail and hold cover after-hours inbound when a live answer is unavailable.

## Call directions

| Direction    | Path                                                                           | Primary use                                            |
| ------------ | ------------------------------------------------------------------------------ | ------------------------------------------------------ |
| **Inbound**  | [Phone Line](/product/agents/phone-line) → [Recents](/product/voice-desk/desk) | Overflow, after-hours, FAQs, in-call booking, transfer |
| **Outbound** | [Reminders](/product/voice-desk/scheduler) (call) → Recents                    | Confirms, deposits, check-ins, document chase          |

Knowledge and tools configured here apply to both directions. Connect systems under [Connections](/product/getting-started/connections); enabled tools are live access on the call.

<Tip>
  Service and clinical desks: encode cancel/reschedule and deposit rules in Knowledge. Sales: qualification and meeting booking. Care: check-in language plus Phone Line escalation.
</Tip>