> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Families

> Coordinated care check-ins, appointment confirms, and escalation on the standard Voice Desk and Scheduler stack.

**Families** ([mixr.network/families](https://www.mixr.network/families)) is a care-oriented configuration of Voice Desk and Scheduler — not a separate product. Instructions and greeting are care-first; operating surfaces remain the same.

## Operating map

| Requirement                  | Configuration                                                                     |
| ---------------------------- | --------------------------------------------------------------------------------- |
| Recurring wellness check     | Scheduled **outbound reminder calls**                                             |
| Appointment adherence        | Timed outbound call or email before the visit                                     |
| Inbound care inquiry         | Answered under warm instructions; reviewed in [Recents](/product/voice-desk/desk) |
| Multi-coordinator visibility | Shared [Contacts](/product/voice-desk/people) and call history                    |
| Urgent inbound               | Live transfer via [Agents → Phone Line](/product/agents/phone-line)               |

## Rollout sequence

1. [Set up Voice Desk](/product/voice-desk/setup) — greeting and care instructions
2. Configure [Agents](/product/agents/overview) — Voice · Desk Chat · Phone Line (escalation)
3. Create [Reminders](/product/voice-desk/scheduler) for check-ins and appointments
4. Review inbound and outbound in [Recents](/product/voice-desk/desk)
5. Optional: Gmail under [Connections](/product/getting-started/connections) for email reminders and Inbox

Solo routines without a care circle: [Personal](/product/use-cases/personal). Revenue operations: [Businesses](/product/use-cases/businesses).