> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Automations

> Post-call controls — summaries, Contacts sync, inbound alerts, recognition, and live transfer.

**Automations** (Scheduler) defines what runs after traffic hits Recents: summarize, sync Contacts, notify by email, recognize returning callers, and **live-transfer inbound** when escalation criteria are met.

Open: [mixr.network/agents/voice/scheduler?tab=automations](https://www.mixr.network/agents/voice/scheduler?tab=automations)

Outbound cadence is configured under [Reminders](/product/voice-desk/scheduler). Automations govern desk behavior around each call.

## Controls

| Setting                         | Function                                                         |
| ------------------------------- | ---------------------------------------------------------------- |
| **Recognize returning callers** | Prior context on subsequent inbound                              |
| **Live transfer**               | Route urgent inbound to a human (Phone Line escalation required) |
| **Auto-update Contacts**        | Persist call outcomes to the people layer                        |
| **Auto-summarize**              | Structured summaries in Recents                                  |
| **Enrichment suggestions**      | Optional context for operator approval (higher tiers)            |
| **Call delegation**             | Queue workspace tasks during live calls                          |
| **Email after inbound**         | Notify when inbound occurs outside active coverage               |
| **Include short calls**         | Retain brief inquiry calls in the operating log                  |

## Recommended baseline

1. Enable **auto-summarize** and **auto-update Contacts**
2. Enable **email after inbound** where coverage is intermittent
3. Enable **live transfer** only after escalation is set on [Agents → Phone Line](/product/agents/phone-line)
4. Add [Reminders](/product/voice-desk/scheduler) for outbound confirms and collections

Enabled tools and Connections are production access. Some controls require Voice Desk+ or Pro — see [Account](/product/getting-started/account-wallet-plans).