> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Recents

> Inbound and outbound call operations — summaries, trails, and next-step execution from a single log.

**Recents** (Calls) is the call operations log. Every inbound answer and outbound reminder call is recorded with summary and trail so operators can disposition work without replaying audio.

Open: [mixr.network/agents/voice?tab=desk](https://www.mixr.network/agents/voice?tab=desk)

## Capabilities

* Inspect **inbound** traffic during coverage gaps or peak load
* Inspect **outbound reminder** results from [Scheduler](/product/voice-desk/scheduler)
* Read summary and call trail for disposition
* Open [Voice Desk Chat](/product/voice-desk/chat) scoped to the call for follow-up or invoicing
* Identify repeat contacts and unresolved objections
* Open [Contacts](/product/voice-desk/people) for full history

## Standard disposition loop

1. Open the call (inbound or outbound) → review report and trail
2. Select next action: callback, booking, invoice, additional reminder, or escalate
3. Execute in Voice Desk Chat, Inbox, or Invoices
4. Update or verify the Contact record

Agent configuration: [Voice](/product/agents/voice) · [Desk Chat](/product/agents/desk-chat) · [Phone Line](/product/agents/phone-line). Post-call behavior: [Automations](/product/voice-desk/automations).