> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Reminders

> Scheduled outbound calls and email for confirms, collections, document chase, and care check-ins.

**Reminders** (Scheduler) is the timed **outbound** channel: appointment confirms, deposit collection, missing-document follow-up, and recurring check-ins — by **call** or **email**. Inbound remains on Phone Line; Reminders dial or message on your schedule.

Open: [mixr.network/agents/voice/scheduler?tab=reminders](https://www.mixr.network/agents/voice/scheduler?tab=reminders)

Reminder **calls** appear in [Recents](/product/voice-desk/desk) for review and disposition. Post-call desk behavior is configured under [Automations](/product/voice-desk/automations).

## Operating scenarios

| Scenario                     | Channel action                        |
| ---------------------------- | ------------------------------------- |
| Appointment within 24 hours  | Outbound call or email confirm        |
| Unpaid deposit or balance    | Timed collection nudge                |
| Care / wellness check-in     | Recurring outbound call               |
| Outstanding form or document | Timed follow-up until complete        |
| Post-inbound callback debt   | Scheduled outbound to clear the queue |

## Create a reminder

<Steps>
  <Step title="Channel">Call or email (SMS marked coming soon in product).</Step>
  <Step title="Recipient">Self or external contact.</Step>
  <Step title="Prompt">Specific instruction — time, amount due, or check-in purpose.</Step>
  <Step title="Schedule">One-time or recurring. Timezone is taken from Settings.</Step>
</Steps>

Manage with **Pause / Resume**, **History**, and **Delete**. In-product edit and “trigger now” are not available yet.

<Note>
  Requires Scheduler on the Voice Desk plan. Hidden in wallet-only mode. Email channel requires [Gmail](/product/getting-started/connections).
</Note>