> ## Documentation Index
> Fetch the complete documentation index at: https://docs.mixr.network/llms.txt
> Use this file to discover all available pages before exploring further.

# Set up Voice Desk

> Provision Voice, Desk Chat, and Phone Line — from site import to production inbound.

Setup establishes a production-ready line: accurate knowledge, a defined persona, connected systems for booking and collections, and a Phone Line with escalation.

Start: [mixr.network/agents/voice/onboarding](https://www.mixr.network/agents/voice/onboarding)

## Provisioning steps

<Steps>
  <Step title="Industry">
    Select the closest operating context so defaults match how callers engage your organization.
  </Step>

  <Step title="Business identity">
    Set the name callers already recognize.
  </Step>

  <Step title="Website import">
    Import services, hours, FAQs, and policies from your site into agent knowledge.
  </Step>

  <Step title="Review">
    Correct facts before they are spoken on a live call.
  </Step>

  <Step title="Persona">
    Select voice and tone appropriate to your brand and channel.
  </Step>

  <Step title="Greeting">
    Define the opening callers hear on inbound.
  </Step>

  <Step title="Connections">
    Link calendar, email, and payments required to book, follow up, and collect.
  </Step>

  <Step title="Location">
    Provide city/ZIP for area-code matching when the number is assigned.
  </Step>

  <Step title="Go live">
    Complete setup. Numbers are assigned by Mixr. Active lines appear under **Agents → Phone Line**.
  </Step>
</Steps>

## Post-go-live checklist

1. Finalize **[Agents](/product/agents/overview)** — Voice · Desk Chat · Phone Line (escalation)
2. Monitor **inbound** in [Recents](/product/voice-desk/desk)
3. Enable [Automations](/product/voice-desk/automations) — summaries, Contacts sync, inbound email alerts, transfer when ready
4. Schedule **outbound** [Reminders](/product/voice-desk/scheduler) for confirms, balances, and check-ins
5. Complete remaining [Connections](/product/getting-started/connections)
6. Close loops in [Voice Desk Chat](/product/voice-desk/chat) and [Invoices](/product/mail-payments/invoices)

<Tip>
  When site content changes, re-run **Import** under Agents → Voice so inbound and outbound calls reflect current offers and hours.
</Tip>