Scope
Related
- Phone persona and call tools: Voice
- Number and escalation: Phone Line
- Post-call execution: Voice Desk Chat
Agents
Desk Chat
Chat agent under Agents — personality and skills for desk-side work (distinct from Voice Desk Chat ops).
Desk Chat is the chat agent under Agents. Configure personality and skills for desk-side work. Day-of execution (“draft follow-ups,” “send open invoices”) runs in Voice Desk → Chat.
Open: mixr.network/agents/voice/agent?section=desk
Agents sections: Voice · Desk Chat · Phone Line