Skip to main content
Chat under Voice Desk is the operations interface after a call. Prompts run against the scoped call record — inbound or outbound — to produce correspondence, payment actions, and callback queues. Open: mixr.network/agents/voice?tab=chat
Requires Desk Chat entitlement (desk_chat). Distinct from Agents → Desk Chat, which configures the chat agent.

​
Capabilities

  • Draft follow-up after inbound (confirmations, quotes, missed-call recovery)
  • Act on outbound reminder outcomes (confirmed, unpaid, re-queue)
  • Issue or chase open invoices from call context
  • Produce callback and reminder queues before shift close
Open from a specific row in Recents to keep scope on that contact. Continue in Inbox, Invoices, or Reminders as required.

​
Example prompts

  • Draft follow-ups for recent callers
  • Send open invoices
  • Summarize callbacks from today
Requires Gmail (and Stripe for invoicing) under Connections.