Contacts

Contacts (Calls) is the people layer for the phone desk. Inbound callers and outbound reminder recipients resolve to records with history, so subsequent conversations continue from prior context. Open: mixr.network/agents/voice?tab=people

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Capabilities

• Resolve returning inbound callers with prior context
• Target outbound reminders to the correct recipients
• Surface open loops — priority contacts, unpaid balances, incomplete bookings
• Build groups for Voice Desk Sequences and outreach
• Bulk-clean stale records

Enable auto-update Contacts in Automations so Recents and Contacts stay aligned after each call.

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By operating context