| Recognize returning callers | Prior context on subsequent inbound |
| Live transfer | Route urgent inbound to a human (Phone Line escalation required) |
| Auto-update Contacts | Persist call outcomes to the people layer |
| Auto-summarize | Structured summaries in Recents |
| Enrichment suggestions | Optional context for operator approval (higher tiers) |
| Call delegation | Queue workspace tasks during live calls |
| Email after inbound | Notify when inbound occurs outside active coverage |
| Include short calls | Retain brief inquiry calls in the operating log |
