Voice

Voice is the phone agent under Agents. It defines what callers hear, what the agent knows, and which tools it may use on live inbound and outbound calls. Open: mixr.network/agents/voice/agent?section=agent Agents sections: Voice · Desk Chat · Phone Line

Configuration

Field	Function
Import / setup	Sync services, hours, and FAQs from your website
Greeting	Inbound opening (required)
Behavior	Priorities, tone, and refusals (required)
Knowledge	Prices, hours, and policies required on the call (required)
Business profile	Extended FAQs, brand context, policy constraints
Voice	Spoken persona
Tools	Calendar, email, payments on live calls — enable only what is authorized for production
Workspace	Shared organizational context

Voicemail and hold cover after-hours inbound when a live answer is unavailable.

Call directions

Direction	Path	Primary use
Inbound	Phone Line → Recents	Overflow, after-hours, FAQs, in-call booking, transfer
Outbound	Reminders (call) → Recents	Confirms, deposits, check-ins, document chase

Knowledge and tools configured here apply to both directions. Connect systems under Connections; enabled tools are live access on the call.

Service and clinical desks: encode cancel/reschedule and deposit rules in Knowledge. Sales: qualification and meeting booking. Care: check-in language plus Phone Line escalation.

Desk ChatChat agent under Agents — personality and skills for desk-side work (distinct from Voice Desk Chat ops).

Getting started

Agents

Calls

Voice Desk

Scheduler

Inbox

Spending

Admin

Use Cases

Configuration

Call directions

​Configuration

​Call directions

Configuration

Call directions