Agents overview

Agents has three sections that match the product:

Section	Function
Voice	Phone agent — greeting, knowledge, tools, spoken persona
Desk Chat	Chat agent — personality and skills for desk-side work
Phone Line	Number, usage, and escalation for live transfer

Open: mixr.network/agents/voice/agent Inbound answers on Phone Line; outbound reminder calls are scheduled under Reminders. Both appear in Recents. Post-call execution continues in Voice Desk Chat.