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Recents (Calls) is the call operations log. Every inbound answer and outbound reminder call is recorded with summary and trail so operators can disposition work without replaying audio. Open: mixr.network/agents/voice?tab=desk

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Capabilities

  • Inspect inbound traffic during coverage gaps or peak load
  • Inspect outbound reminder results from Scheduler
  • Read summary and call trail for disposition
  • Open Voice Desk Chat scoped to the call for follow-up or invoicing
  • Identify repeat contacts and unresolved objections
  • Open Contacts for full history

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Standard disposition loop

  1. Open the call (inbound or outbound) → review report and trail
  2. Select next action: callback, booking, invoice, additional reminder, or escalate
  3. Execute in Voice Desk Chat, Inbox, or Invoices
  4. Update or verify the Contact record
Agent configuration: Voice · Desk Chat · Phone Line. Post-call behavior: Automations.